Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.Ī qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Here, employees don’t just have jobs, they build careers. Required Related Work Experience And Number Of YearsĬall center experience in the areas of customer service and/or phone sales, or equivalent experience - 2+ Perform other duties as requested by supervisor.Ībility to read, write, speak and understand Englishĭemonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)Ībility to work variable hours may include weekends, holidays, and split days off Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.Īcquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.Īnswer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.Ībility to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function. Execute retention strategy that strikes balance between saving customers and retaining revenue.Īctively and consistently support all efforts to simplify and enhance the customer experience.Įstablish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.Ĭonsistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques. Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. You may also qualify for free internet, TV and phone services (restrictions do apply). Top performers can earn $70,800, plus incentives. Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually.
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